Last updated: 5 October 2026
Welcome to Pasumai Naturals. These Terms and Conditions govern purchases made through www.pasumainaturals.com and your use of our website.
Please read these terms before placing an order. Nothing in these terms limits your rights under applicable consumer protection laws.
1. About Us
Pasumai Naturals offers food products, oils, herbal care products and other items described on our website.
Legal owner / business name: Ponraj D
Trading name: Pasumai Naturals
Address: 470, Emami Aerocity, Kalapatti, Coimbatore, Tamil Nadu – 48
Email: thepasumainaturals@gmail.com
Phone / WhatsApp: +91 95780 51565
2. Eligibility and Customer Information
You must be at least 18 years old and legally capable of entering into a contract to place an order.
Please provide accurate contact, billing and delivery details. If you notice an error after ordering, contact us promptly. Changes may not be possible once an order has been dispatched.
If you create an account, you are responsible for keeping your login credentials confidential.
3. Product Information
Please read the product description, ingredients, quantity, directions, storage instructions and relevant warnings before purchasing.
Product photographs are illustrative. Packaging may change, and natural ingredients may vary slightly in colour, texture or aroma between batches. These variations do not excuse defective, unsafe, expired or incorrectly described products.
Claims such as “organic” or any certification apply only where expressly stated and supported for the particular product.
4. Prices and Payments
All prices are displayed in Indian Rupees (INR). Applicable taxes, delivery charges and any other compulsory charges will be disclosed before you confirm payment.
Available payment methods are shown at checkout. Orders requiring advance payment will be processed after successful payment confirmation.
Prices and offers may change for future purchases. We will not increase the price of an accepted order without your agreement.
If a material pricing or listing error affects your order, we will contact you to explain the issue. You may choose whether to proceed on the corrected terms or receive a refund for the affected item.
5. Orders and Availability
An automated order acknowledgement confirms that we have received your order. Acceptance will be communicated through an order acceptance or dispatch confirmation.
Orders are subject to stock availability and delivery serviceability. If we cannot fulfil an order, we will notify you and refund any amount paid for the unfulfilled portion, including applicable charges.
We will not substitute a different product without your agreement.
6. Shipping and Delivery
Delivery availability, charges and estimated timelines are provided at checkout or in our Shipping Policy.
Please ensure someone is available to receive the order at the delivery address. If delivery fails because of incorrect details or an unavailable recipient, we will contact you about the next steps. Any proposed re-delivery charge will be explained before you agree to it.
If your order is delayed, missing or marked as delivered but not received, contact us so we can investigate with the delivery partner.
Using a delivery partner does not remove our responsibility to address delivery-related complaints or your statutory rights.
7. Order Cancellation
Contact us as soon as possible if you wish to cancel an order. We will confirm whether dispatch can be stopped.
After dispatch, cancellation requests will be handled under our Returns and Refund Policy and applicable law.
We will not impose cancellation charges contrary to applicable law. If we cancel an order that we cannot fulfil, we will refund the amount paid for that order.
8. Returns, Replacements and Refunds
Please inspect your order on arrival and contact us promptly if an item is damaged, leaking, expired, incorrect, missing, defective or materially different from its description.
Share your order number and a description of the problem. Photographs may help us assess it; an unboxing video is not a mandatory condition for raising a complaint.
Change-of-mind returns for food and personal care products may be restricted for hygiene or perishability reasons, as disclosed before purchase. Such restrictions do not remove your rights concerning defective, unsafe, incorrect or misdescribed goods, or other circumstances covered by law.
Where a return is required because of our error or a product defect, we will arrange or bear reasonable return-shipping costs.
Approved refunds will be processed without unreasonable delay, in accordance with applicable law and the timelines stated in our Returns and Refund Policy. We will explain the refund method and expected processing time.
Please read our Returns and Refund Policy for the detailed process.
9. Product Use and Storage
Use and store products according to their labels and instructions. Check ingredients for known allergies or sensitivities, and do not use products beyond their stated expiry or use-by dates.
Unless expressly identified otherwise, food and personal care products are not medicines. Website descriptions do not replace individual medical advice.
These instructions do not exclude our responsibility for product safety, quality or accurate descriptions.
10. Offers and Discounts
Promotional offers are subject to the eligibility, validity dates and other conditions displayed with the offer.
Changes to an offer will not retrospectively remove a discount already applied to an accepted order, except where fraud or a material error requires resolution under applicable law.
11. Acceptable Website Use
You must not use our website to commit fraud, submit unlawful content, introduce malicious software, access another person’s account or interfere with the website’s operation.
We may restrict access where reasonably necessary to address misuse or security risks. This does not remove our obligations concerning existing orders, refunds or complaints.
12. Website Content
Our branding, photographs, text and designs belong to Pasumai Naturals or their respective owners.
You may use the website for personal shopping and reference. Reproduction or commercial use of protected content requires permission, except where permitted by law.
13. Privacy
Our Privacy Policy explains how we collect, use and protect personal information.
Please read it to understand how information is handled when you browse, order or contact us. Acceptance of these terms does not automatically enrol you in promotional communications.
14. Responsibility and Consumer Rights
We remain responsible for our obligations under applicable law, including those relating to product quality, safety, accurate descriptions, delivery and refunds.
Nothing in these terms excludes liability for fraud, negligence or other matters where liability cannot lawfully be excluded.
15. Governing Law and Disputes
These terms are governed by the laws of India.
Please contact us first so we can try to resolve any concern. This does not prevent you from approaching a competent consumer commission, court or other authority available to you under applicable law.
16. Changes to These Terms
We may update these terms for future website use and purchases. The latest version will appear on this page with its updated date.
The terms applicable when your order was placed will continue to govern that order, unless a change is required by law or agreed with you.
17. Contact and Grievance Resolution
For order-related questions or complaints, please contact:
Pasumai Naturals
Grievance Officer: Ponraj D, Founder
Email: thepasumainaturals@gmail.com
Phone / WhatsApp: +91 95780 51565
Address: 470, Emami Aerocity, Kalapatti, Coimbatore, Tamil Nadu – 48
Please include your order number, contact details and a brief description of the issue.
We will acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.