Privacy Policy

Last updated: [Date of publication]

Pasumai Naturals respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.pasumainaturals.com, place an order or contact us.

This website is operated by [Legal name of proprietor or business], trading as Pasumai Naturals, at [Full business address].

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address and phone number.

  • Delivery information: Your billing address, shipping address and delivery instructions.

  • Order information: Products purchased, order value, payment status, transaction references and return or refund details.

  • Account information: Details you provide when creating or managing a customer account.

  • Customer communications: Messages, enquiries, feedback and information you send through forms, email or WhatsApp.

  • Technical information: IP address, browser and device details, website activity and cookies used by our website.

Please provide only information necessary for your enquiry or purchase.

2. How We Use Your Information

We use your information to:

  • Confirm, process and deliver orders.

  • Send payment confirmations, order updates and delivery notifications.

  • Handle enquiries, cancellations, returns and refunds.

  • Manage your customer account.

  • Maintain website functionality and security.

  • Prevent fraud and investigate suspicious activity.

  • Maintain records required for accounting, tax and other legal obligations.

  • Send promotional updates where you have opted to receive them.

We do not treat placing an order as automatic consent to receive promotional messages.

3. Payments

Online payments are processed through [Payment gateway name and link to its privacy policy].

Payment providers process the information required to complete your transaction under their own privacy policies. We receive payment status and transaction details needed to manage your order.

We do not store your full card number, CVV or UPI PIN. Never send us your payment passwords, PINs or OTPs by phone, email or WhatsApp.

4. Sharing Your Information

We share information where necessary with:

  • Delivery partners: To ship your order and provide delivery updates.

  • Payment providers: To process payments, refunds and payment disputes.

  • Website and technology providers: To host, maintain and support our online store.

  • Communication providers: To deliver order notifications and respond to enquiries.

  • Professional advisers or authorities: Where required for accounting, legal obligations or lawful requests.

Where a supplier dispatches an order directly, we share only the customer and order details necessary to fulfil that delivery.

We do not sell or rent your personal information.

5. Cookies and Website Tracking

Our website uses cookies to support functions such as remembering your cart, maintaining login sessions and completing checkout.

[Add details of any analytics tools, advertising pixels or embedded services actually used, including their purposes and privacy-policy links. If none are used, remove this instruction.]

You can manage or delete cookies through your browser settings. Blocking essential cookies may affect the cart, login or checkout functions. Where required, we request consent before using non-essential cookies.

6. Email and WhatsApp Communications

We may contact you by email, phone, SMS or WhatsApp regarding your order or enquiry.

If you subscribe to promotional updates, you can unsubscribe using the option provided or contact us to request removal. For WhatsApp promotions, you can reply “STOP”.

Opting out of promotions does not prevent us from sending necessary communications about an existing order.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support and applicable record-keeping requirements.

Some transaction records may need to be retained after an account deletion request for tax, accounting, dispute resolution or other legal reasons. Information no longer required is deleted or anonymised.

8. Protecting Your Information

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no online system is completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorised use of your account.

9. Your Choices and Privacy Requests

You may contact us to request access to, correction of or deletion of your personal information, or to withdraw consent for processing based on consent.

We handle requests in accordance with applicable law. We may need to verify your identity before acting on a request.

Withdrawing information needed to fulfil an order may prevent us from completing that service. Any information we must legally retain will remain subject to appropriate safeguards.

10. Children’s Privacy

Our website is intended for purchases by adults. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us so we can review and appropriately address it.

11. Third-Party Services

Our website may link to external websites or services, including social media and payment platforms. Their handling of your information is governed by their own privacy policies.

[If your service providers process or store customer information outside India, describe that arrangement here and the applicable safeguards.]

12. Changes to This Policy

We may update this Privacy Policy when our practices or applicable requirements change. The revised policy will be published on this page with an updated date. Where required, we will provide additional notice or seek fresh consent.

13. Contact and Grievances

For privacy questions, requests or complaints, please contact:

Pasumai Naturals
Email: thepasumainaturals@gmail.com
Phone / WhatsApp: +91 95780 51565
Address: Pasumai Naturals, 470, Emami Aerocity, Kalapatti, Coimbatore – 641048, Tamil Nadu, India.
Website: www.pasumainaturals.com

Please include your name and relevant order number, if applicable, so we can assist you. Do not share passwords, payment PINs or OTPs.

We will acknowledge and address your privacy-related requests and complaints within the timelines required by applicable law.

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